Frequently asked
questions.

Explore diamond rings, earrings, pendants and other fine jewelry, including lab-grown pieces. Online availability may vary, and our store team can help with requests for a specific piece.

Explore our ring collection or ask us about a specific piece.

Lab-grown diamonds are created in controlled laboratory environments. Review each product’s details and any available grading report. The K Gold team can help you choose a piece for your style, occasion and budget.

Review the details provided for the individual product, then contact us about any grading report or certification available for that diamond. Share the product name or link so our team can help with the right information before you decide.

Shipping timelines depend on product availability, destination, and whether a piece is custom or made to order. Available delivery details are confirmed during checkout or in your order confirmation.

Read our shipping and delivery policy. For a special date, contact the team before placing your order.

Visit Track Your Order with your order details. If you need help finding an update, contact K Gold with your order number so the team can look into your request.

Review the current return and refund policy and contact K Gold with your order number and the reason for your request. Eligibility and available options must be confirmed for your purchase before you send an item back.

If your item arrives damaged or differs from your order, contact us promptly with clear photos and your order details.

The payment options available for your order are displayed at checkout. Review the order total and any terms for your selected option before completing the purchase. If you need help, contact K Gold.

Yes, contact our team for sizing guidance before choosing your ring. If you already own a piece that needs an adjustment, bring it to the showroom for an assessment. Sizing options depend on the metal, setting and construction of the individual ring.

Learn about our jewelry repair and sizing services.

Visit K Gold for an in-store assessment of ring sizing, chains, clasps, stone settings or cleaning concerns. The team will discuss the available options, estimate and expected timing after reviewing the piece.

See our jewelry repair page for more details.

Yes. Bring your watch in or contact the showroom about the brand, model and concern. Service options and timing depend on its condition, construction and parts availability.

Explore our watch repair services before your visit.

Yes. Share your ideas, inspiration, preferred materials and budget with the K Gold team. We can discuss available options and the next steps for your request.

Start a custom jewelry conversation.

Find K Gold at Town East Mall in Mesquite, Texas. Visit our contact page for the store location, directions and contact information. Call ahead if you are visiting for a specific piece or service.

For an order, have your order number ready. For a piece you are considering, share its product name or link. For custom work or a repair, a short description and clear photos can help start the conversation; a repair recommendation may still need an in-person assessment.