Return and exchange requests are not automatically available for every K Gold purchase.
Contact K Gold Before Returning an Item
Please contact K Gold support with your order number and the reason for your request. Eligibility and the available resolution must be confirmed by the store before an item is sent back.
Do not ship an item without written return instructions from K Gold. Items sent without approval may not be accepted.
Damaged or Incorrect Items
If an item arrives damaged or differs from your order, contact the store promptly with your order number and clear photos so the team can review the issue.
Contact K Gold support for current assistance and eligibility information.